Challenge
The Solas Cancer Support Centre is one of the finest cancer support services in the country. Services are provided to hundreds of people each year. Dozens of counsellors and therapists needed a way of managing their appointments.
The challenge for MindaClient was to provide a system that would seamlessly allow management and staff to run their service.
Solution
MindaClient met with the Solas Centre to understand their processes and built a tailored system that would provide the following.
- Facility to schedule appointments for Clients
- Generate automated reminders for therapy appointments
- Arranging courses for Clients
- Allowing Counsellors to book their own appointments and update their notes
- Communicate with Clients and Counsellors
- Capture details of their walk-ins and phone calls
- Ensure GDPR compliance with the management of their data
- Generating national returns for their funders of their activities
We provided training to management and staff. ÒManagement had a huge involvement in the whole digital transformation project and continue to do so. This always helps to ensure the success of a projectÓ says Brian Kelly.
We carried out a number of reviews and updates to the system based on client feedback.
We assigned an account manager to the Solas Centre which they appreciated very much as they have one point of contact.
Result
The Solas Centre now have a world class system that has been tailored to their needs. Over 60 users manage their appointments through MindaClient on a daily basis.
The proof of the success of this project is that 26 other Cancer Support centres have now taken the MindaClient system to help them manage their operations.
Here is what the Solas Centre have to say about MindaClient:
The Solas Cancer Support Centre has used Mind a Client since 2020, when we seamlessly moved from a paper-based system. The system has been transformative for our service as we have grown over the intervening years. What most appealed to us was the flexibility to personalise the system to suit our service, where so much of the functionality can be tailored in-house. The system is user-friendly for our diverse team of staff, contractors and volunteers. In training I always say if you can shop online you can use Mind a Client! Client file management, ease of communications by text and email, different levels of access and the reporting function are areas that made Mind a Client the right system for Solas. The support service is excellent and the team are always available for any queries. It has been a game changer for us and we donÕt know how we operated before.
Tracey McDaid
Manager
Solas Cancer Support Centre
