The latest Meet the team with MindaClient is with our amazing Support & Internal Sales Manager, Sorcha Dalton.
Sorcha has been at MindaClient for 19 years this month. Sorcha plays a vital role in customer support and all our clients would know her as the extremely helpful and friendly voice of MindaClient. She is and always has been the central point for our customer support and supports our clients with onboarding, after sales care and all queries relating to MindaClient.
We sat down with Sorcha on her 19th anniversary with MindaClient to ask her all about the role of a Support & Internal Sales Manager. We discuss her favourite part of the role, her earliest memories of MindaClient back in 2006 and where customer support with a real person sits in this AI era.
1. What is your favourite part of the role?
My favourite part of my role is getting to know all our clients and building great relationships and being able to help them all with their support queries.
2. What is your earliest memory of working at MindaClient?
My earliest memory working at MindaClient is from 2006, going out to train the Education and Training Boards (ETBs) on our Adult Education System and getting to meet so many new clients.
3. How important are people in this AI era?
I feel AI is very important but being able to pick up the phone and speak to myself is also very important it gives the client the trust and confidence to know that they are listened to and valued as a client. Our customer support has always been a huge differentiator for us over the years and will continue to be into the future.
