CRM for Repair & Service Companies

What is it?

When it comes to running your repair centre and managing your servicing our CRM for Repair and Service Companies can help you with a tried and tested solution that will run your company more efficiently and provide better service to your customers

CRM for Repairs and Service

Pains

Recognise these problems?

 x   Lost Property. Can’t locate repair

 x   Getting lost in spreadsheets

 x   Frustrated customers

 x   Waste of resources

 x   Planned Servicing not happening

 x   Difficult to see the big picture of all activity

 x   Poor customer service

Gains

MindaClient’s solutions:

 tick   Improved communication across company

 tick   Better service offered to customers

 tick   Reduced liability for lost property

 tick   Reduced risk of theft

 tick   Parts managed more efficiently

 tick   More in control of business

 tick   Employee performance monitored

 tick   Customer self service

Functions

  • Database of products and stock
  • Scheduling of Repairs and Service
  • Service reminders to technician and customer
  • Instant check on repair status
  • Auto updating of status depending on
    work done
  • Quality Management information – monitor
    which products have the most problems
  • Time logs and audit trails
  • Monitor outstanding repairs
  • Communication with customer – Enquiry, Due Back, During Repair
  • Receipt for customer with status and checklist when booking and collecting

We want MindaClient to work for you so we have designed a comprehensive support system:

Online support

You can click to contact our support team from every page on MindaClient.

Email Support

You can email our helpdesk who will usually reply within 10 minutes of receiving your question.

Phone Support

You can pick up the phone and talk to us. Our support team have a direct line to our development team so no question goes unanswered.

One to One Training 

Book your one to one online training session to take a training lesson or to answer any questions you have about MindaClient.

Training to get started

We can call out to your premises and train you and your colleagues. We still find that face to face training is the most effective and we love getting to know our customers. Ongoing training can be arranged to find out how to do more in MindaClient.

We also provide online training so if you need to find out more or have specific areas you want training in. All this can be done online while you sit at your computer.

Customising of MindaClient

We built MindaClient so that much of it can be tailored for individual companies and organisation. Just tell us what you want and we will tell you if MindaClient can do it for you.

 “We find Mindaclient a very valuable tool, and we could not bear the thought of going back to the old Job-Cards.   Mindaclient Support, we have used it a few times and I found the people really helpful. I’m very pleased with being able to talk to someone who knows the program so well and also keeps it simple when sorting the problem.”

TJ Talent, Oktag International Ltd.

Sign Up now for a free Trial

Have a Question?

Email: info@mindaclient.com

Call us: 353(0)567720873

Left Menu Icon
Logo Header Menu