What is it?
When it comes to running your repair centre and managing your servicing our CRM for Repair and Service Companies can help you with a tried and tested solution that will run your company more efficiently and provide better service to your customers
Recognise these problems?
Lost Property. Can’t locate repair
Getting lost in spreadsheets
Waste of resources
Planned Servicing not happening
Difficult to see the big picture of all activity
Poor customer service
Improved communication across company
Better service offered to customers
Reduced liability for lost property
Reduced risk of theft
Parts managed more efficiently
More in control of business
Employee performance monitored
Customer self service
- Database of products and stock
- Scheduling of Repairs and Service
- Service reminders to technician and customer
- Instant check on repair status
- Auto updating of status depending on
- Quality Management information – monitor
which products have the most problems
- Time logs and audit trails
- Monitor outstanding repairs
- Communication with customer – Enquiry, Due Back, During Repair
- Receipt for customer with status and checklist when booking and collecting
We want MindaClient to work for you so we have designed a comprehensive support system:
You can click to contact our support team from every page on MindaClient.
You can email our helpdesk who will usually reply within 10 minutes of receiving your question.
You can pick up the phone and talk to us. Our support team have a direct line to our development team so no question goes unanswered.
One to One Training
Book your one to one online training session to take a training lesson or to answer any questions you have about MindaClient.
Training to get started
We can call out to your premises and train you and your colleagues. We still find that face to face training is the most effective and we love getting to know our customers. Ongoing training can be arranged to find out how to do more in MindaClient.
We also provide online training so if you need to find out more or have specific areas you want training in. All this can be done online while you sit at your computer.
Customising of MindaClient
We built MindaClient so that much of it can be tailored for individual companies and organisation. Just tell us what you want and we will tell you if MindaClient can do it for you.
“We find Mindaclient a very valuable tool, and we could not bear the thought of going back to the old Job-Cards. Mindaclient Support, we have used it a few times and I found the people really helpful. I’m very pleased with being able to talk to someone who knows the program so well and also keeps it simple when sorting the problem.”
TJ Talent, Oktag International Ltd.
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Have a Question?
Call us: 353(0)567720873