Benefits of a CRM System

No CRM in place The following is the typical scenario of a company that does not have a CRM system in place. Most employees will have their own diaries for appointments or they may have their appointments in their individual smartphones. There will be a register of...

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Password Security Tips

How secure is your password ? There is rightly a lot of talk about online security and companies have invested millions in security systems and firewalls to protect sensitive information. Here are the 10 most commonly used passwords in 2015. Do you recognise yours here? 123456 password...

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10 Reasons NOT to Buy CRM

Over the years I have heard many reasons put forward not to buy a Customer Relationship Management (CRM) system. I would like to address these excuses. My experience is that when a company decides to properly implement a CRM system that the benefits always outweigh the cost....

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What is CRM?

What is CRM – Customer Relationship Management 20 or maybe 40 years ago, you would have walked into your local shop and the shopkeeper would have asked you about your family, your holiday and would have known exactly what you normally buy and may even have had...

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